When you submit an order to us, you are responsible for checking your order carefully. If important information is missing from the information you have provided, we are not responsible for missed delivery. By placing an order, you agree to these terms of purchase. We reserve the right for any typing errors or goods that have run out of product range. In the event that a product or ingredient has run out, notification will be given. You this via the order confirmation and contact you personally to complete your order. The intention is to always offer as short a delivery time as possible. We specify a preliminary delivery time via confirmation of the order. Final delivery time may be shorter or longer than stated in the confirmation. We reserve the right to refuse orders. The minimum order value for delivery is specified in the shopping cart. In accordance with the Distance and Home Sales Act, no right of withdrawal applies when ordering food.

In the event of an error with an order you made via our website or app, please contact us by phone or email for a complaint. We handle your complaint immediately in order to identify the problem as quickly as possible and offer a solution. We reserve the right to make decisions and determine what is considered an appropriate solution and possible compensation based on each individual case.

Payment is made retroactively. You choose the payment method at checkout. When you have placed an order, it is binding as soon as we have confirmed your order. We reserve the right to refuse an order. The charge for delivery costs appears on the order confirmation. All prices include VAT. For food/collection/delivery, VAT is included at 12%, otherwise 25% unless otherwise stated. In collaboration with Klarna, we offer invoice payment without a fee, card payment, direct payment and partial payment.

According to the Distance and Home Sales Act, consumers have a 14-day right of withdrawal. The right of withdrawal does not apply to food. That is, products that are fully or partially edible, e.g. sugar decorations, paint, sugar paste, pastries, etc. The law also does not apply to hygiene articles with broken packaging. (Hygiene items with broken packaging are products that must come into direct contact with food that cannot be cleaned. E.g. muffin tins, disposable alcohol bags, cake paper, paper plates and the like.)

In order to offer and provide our services, we collect, process and store personal data. Personal data is information that allows us to directly or indirectly identify you as a person, e.g. first and last name, address, phone number, date of birth, location data or email address. You have the right to request correction, extract or deletion of your data at any time. Inquiries are made to info@hifood.se, who are responsible for registering personal data.